Privacy Policy
Last Updated: 6th May 2026
Your privacy is important to Brightwell Marketing (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that is reasonably necessary for us to provide our marketing services and operate our website.
Personal Information: This includes your name, email address, phone number, company name, and job title. We collect this when you contact us, subscribe to a newsletter, or engage our services.
Usage Data: Information about how you use our website, including IP address, browser type, referring URLs, and pages visited.
Cookies: We use cookies to enhance your experience. You may opt-out via your browser settings, though some website features may be limited.
Anonymity: Where lawful and practicable, you have the option of remaining anonymous or using a pseudonym (for example, when making a general inquiry). However, we require your identity to provide professional marketing services.
2. How We Use Your Information
We use your information for purposes including:
To provide, improve, and personalize our marketing services.
To communicate with you and provide customer support.
Direct Marketing: To send you newsletters and promotional materials. You may opt-out at any time via the “unsubscribe” link or by contacting us directly.
AI and Automation: We may use automated systems for internal data analysis to improve service efficiency. We do not use automated decision-making that has a significant legal or similar effect on you without human intervention.
To comply with our legal and regulatory obligations.
3. Disclosure of Your Information
We do not sell your personal information. We only disclose it in the following circumstances:
Service Providers: To trusted third-party providers who assist in our operations (e.g., email platforms, website hosting, or analytics). These parties are contractually bound to protect your data.
Overseas Disclosure: While we store our primary business data on servers located in Australia, some of our third-party service providers may process or store data in the United States or other jurisdictions. By providing your information, you consent to this overseas disclosure.
Legal Requirements: Where required by law or in response to a valid request by a law enforcement agency or the Office of the Australian Information Commissioner (OAIC).
4. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access.
Storage: Primary data is stored on secure servers located within Australia.
Security Measures: We use SSL encryption, restricted access protocols, and regular security reviews.
Notifiable Data Breaches: In the event of a data breach likely to result in serious harm, we will notify you and the OAIC as required by the Notifiable Data Breaches (NDB) Scheme.
5. Your Rights and Access
Under the APPs, you have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct inaccurate or incomplete information.
Deletion: Request that we delete your information, subject to our legal obligations to retain certain records.
To exercise these rights, please contact our Privacy Officer at: hello@brightwellmarketing.com. We will respond to your request within 30 days.
6. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 99
7. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy to reflect changes in our practices or Australian law. Any changes will be posted on this page with an updated “Effective Date.”
9. Contact Information
For any questions regarding this policy or your privacy, please contact:
Privacy Officer Brightwell Marketing Email: hello@brightwellmarketing.com Location: Queensland, Australia